Here at Sibs our goal is to bring people together through trade. We believe in an inclusive and rewarding culture where you are celebrated for being your true, authentic self in a positive environment. We foster an environment where we value transparency, kindness, and communication above all else, always putting you, our customer, first. We are so excited to introduce you to the world of Sibs! Read on to learn more about customer service policies and how to use our app!

‍Getting Support

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Sibs is founded on the idea of connection. Connecting people to the items they have and want to trade, and connecting people with each other. In order to do this, we hold ourselves to the same standard of always providing a clear path for our customers to connect with us. You can always reach us by:

•     Sending an email to hello@sibs-app.com.

•     Sending a direct message to the @Sibs account

•     Starting a live chat via the Sibs app (You can access live chat support by tapping the chat icon available on every page of the app)

We promise to always answer you swiftly, honestly, and directly with a goal of getting back to you within a 24-hour period. In special circumstances, our response time may vary to up to 48 hours but we pledge to get back to you as soon as we can.

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Frequently Asked Questions

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Getting Started

What is Sibs?

Sibs is a mobile platform for people to transact by trading items with one another in a social marketplace.

Can I also list items to sell?‍

No. Sibs is a cashless community solely for the exchange of goods and services.

How do I sign up for Sibs?

To sign up, you can use your mobile number, Google, Apple, or Facebook account. After signing up, you'll need to add a username, verify your email address, and set your interests.

What information do I need to provide to create an account?

To create an account, you'll need to provide your mobile number or use your Google, Apple, or Facebook account. You'll also need to add a username, verify your email address, and set your interests.

Can I use my social media accounts to sign up?

Yes, you can use your Google, Apple, or Facebook account to sign up for Sibs.

How do I log in to my Sibs account?

To log in, simply enter your mobile number and OTP, or select the Google, Apple, or Facebook account you used to sign up.

Listings

What types of items can I list on Sibs?

You can list physical and digital items on Sibs. For digital items, you can list voucher codes, links, or files.

What information do I need to provide when creating a listing?

When creating a listing, you'll need to add a catchy title, description that includes any relevant item details, select the item category, add tags, specify the weight and dimensions (for physical items), choose the type of digital item (if applicable), and set the item's location.

How do I determine the weight and dimensions of my physical items?

Use inches (in) to measure the dimensions of your item and pounds (lbs) for the weight. These details are important for calculating shipping costs for other traders.

Are there any items that are prohibited from being listed on Sibs?

Yes, prohibited items include illegal goods, stolen goods, items that infringe intellectual property rights, adult content, and marijuana-related products. You can learn more from our Terms of Use.

What happens if I list a prohibited item?

If you list a prohibited item, Sibs reserves the right to remove or reclaim your account, listings, or user content.

How do I create a new item listing?

To create a new listing, tap the "+" button in the middle of the bottom navigation menu.

Can I save my listing as a draft before posting it?

Yes, you have the option to save your listing as a draft before posting it. You can go back to your draft by going to your Profile > Listings, long-tap the draft you want to edit, and select "Edit."

Can I edit my item listings after posting?

Yes, you can edit your listing information after posting. However, you cannot update your listing details if you have an ongoing trade for the item.

How do I edit my item listing?

To edit your listing, go to your Profile > Listings, long-tap the listing you want to edit, and select "Edit."

How do I delete my item listing?

To delete your listing, go to your Profile > Listings, long-tap the listing you want to delete, and select "Delete."

Profiles

How do I view my profile?

You can view your profile by tapping on the profile icon in the bottom navigation menu.

What can I see on my profile page?

Your profile displays your username, rating, profile verifications, profile photo, cover image, bio, date you joined Sibs and any listings you have posted or saved as a draft.

Can I edit my profile information?

Yes, you can edit your profile information, such as:

• Your profile image

• Cover image

• Birthday

• Set Gender Pronouns

• Profile bio

• City and State

• Shipping Address/es

How do I change my profile image?

Go to your profile > Tap on the Hamburger Menu on the top right of your screen > Tap Edit Profile > Under your Profile image, tap Change Profile Image > Select a new image from your device > Save Changes.

How do I change my cover image?

Go to your profile > Tap on the Hamburger Menu on the top right of your screen > Tap Edit Profile > On the right side of your Profile Image, tap Change Cover > Select a new image from your device > Save Changes.

Trading

Can I check the estimated shipping cost for a physical item before trading?

You can check the estimated shipping cost by using the Shipping Calculator widget inside the Full Details of physical item listings. It should be accessible through the "Full Details" button beside the "Make Offer" button on the home feed or on the item listing view.

How do I make an offer on another user's item listing?

To make an offer, tap the "Make Offer" button on the home feed or when viewing a listing. Confirm the offer details, your shipping address (for physical items), then pre-authorize payment for the shipping fee (if applicable) and the $1.99 trading fee using a card or Apple Pay (for iOS users).

Is there a limit to the number of offers I can make?

There is no limit to the number of offers you can make. However, you can't offer the same item listing twice to the same user while your previous offer is still active (offers expire after 48 hours).

How do I accept a trade offer?

To accept a trade offer, confirm the details of the item you're accepting, your shipping address (for physical items), and pay the shipping fee (if applicable) and trading fee.

What happens after I accept an offer?

When you accept an offer, both listings are marked as "Reserved" and will no longer be available for other users to make offers. The accepted offer becomes an Ongoing Trade, which can be accessed from the Trades Tab in the Messages Page.

Are there any fees associated with trading on Sibs?

There is a $1.99 trading fee for each completed trade. For physical items, shipping costs will be calculated upon checkout when making or accepting a trade offer.

What payment methods are supported on Sibs?

Sibs supports payments through major cards and Apple Pay (for iOS users).

How can I track the status of my ongoing trades?

You can track the status of your ongoing trades through the Trade Summary Page, which can be accessed from the Trades Tab in the Messages Page or from the Trade Chat.

Where can I find the Trade Summary Page?

The Trade Summary Page can be accessed from the Trades Tab in the Messages Page or from the Trade Chat.

Can I rate my trading experience?

Yes, we encourage you to rate your trading experience between from 1-5 stars (1 being lowest and 5 as highest) and provide comments in the comment box.

Is the rating visible to the other user?

No, the rating and comments are not visible to the other user and are only used for Sibs' reference.

Trust and Safety

What kind of behavior should I avoid within the app?

To maintain a positive and respectful community, avoid behavior such as:

• Posting offensive, discriminatory, or harmful content

• Harassing or bullying other users

• Spamming or posting irrelevant content

• Attempting to scam or deceive other users

• Violating intellectual property rights

What happens if I violate the app's guidelines?

If you violate the app's guidelines, your content may be removed, and your account may be suspended or permanently banned, depending on the severity of the violation. You can learn more from our Terms of Use.

How can I report inappropriate behavior or content?

If you come across inappropriate behavior or content, you can report it by:

• For Listings, tapping and hold on the Listing > Report

• For Users, going to the User’s Profile Menu > Report.

You will be asked to provide a brief description of the issue, and the app's moderation team will review the report.

What should I do if I believe my account has been unfairly suspended or banned?

If you believe your account has been unfairly suspended or banned, contact the app's support team through the "Help" or "Contact Us" option in the app or via email. Provide a detailed explanation of your situation, and the support team will investigate and respond accordingly.

How do I block another user?

To block another user, go to their Profile > tap on the Hamburger Menu (three horizontal lines), and select "Block." Blocking a user will prevent them from interacting with you, seeing your listings, or sending you messages and trade offers.

What happens when I block someone?

When you block a user, they will no longer be able to:

• View your profile or listings

• Send you messages or offers

• Interact with your content (e.g., like, comment, or share)

Blocked users will not be notified that you have blocked them.

Can I block someone I have an ongoing trade with?

No, you cannot block a user while you have an ongoing trade with them. This policy is in place to ensure that both parties can communicate and complete the trade successfully. If you encounter any issues during a trade, report the issue with your trade by tapping “Report an Issue” on your Trade Summary Page or contact the Sibs support team through email or live chat.